FAQs

What is BallzPlug?

BallzPlug is your go‑to spot for high‑quality golf balls at value prices. We source, sort, and grade every ball by hand so you always know exactly what you’re getting — whether you’re practicing, competing, or collecting.

Are your golf balls new or used?

We sell both, but most of our inventory is professionally graded used golf balls. Each ball is inspected and sorted into our grading scale (Hit‑Away, Good, Near Mint, Mint, Pristine) so you can choose the quality that fits your game and budget.

What’s the difference between each grade?

Our full grading scale is available on our website, but here’s the quick version:

Hit‑Away: Best for practice, visible wear
Good (3A): Fully playable, cosmetic marks
Near Mint (4A): Light wear, great performance
Mint (5A): Looks almost new
Pristine: Virtually brand‑new, top-tier condition

Do the balls have logos or pen marks?

Some grades may include logos or player markings. If you prefer clean balls with no markings, choose Pristine or check the description of each product.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. You’ll receive tracking as soon as your order ships.

Do you ship internationally?

Yes — we ship worldwide. Shipping rates and delivery times vary by region.

Can I return my order?

We accept returns for incorrect or defective items. Used golf balls are sold based on their grade and may not be returned for cosmetic reasons. For full details, check our Return Policy.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Will I get the exact balls shown in the photos?

Product photos represent the grade and type, not the exact individual balls. You’ll always receive the correct brand, model, and grade you ordered.

Do you offer bulk or wholesale pricing?

Yes — if you need large quantities, contact us at support@ballzplug.com and we’ll sort you out.

How do I contact support?

You can reach us anytime at support@ballzplug.com. We aim to respond within 24 hours.

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